MadFanboy Forum

1:41 AM Arthur : I have ordered Playstation 4, but yesterday when i get to the ups.com site, i have noticed, that orders which cost more than 200 euros will not be delivered to the cities except of Moscow, Saint-Petersburg, Krasnodar, Vladivostok, Stavropol, Novorossiysk and Nizhniy Novgorod. When a called to ups they said that as far as my package will reach Moscow, they will send it back to you.
1:42 AM Arthur : Nothing like this wasn't noticed when i placed an order at amazon
1:43 AM Sheetal (CSA) : Okay.
May I please place you on hold for 2 minutes while I look in to this for you?
1:43 AM Arthur : yes
1:46 AM Sheetal (CSA) : I’m sorry this is taking longer than expected, could you please be on hold for another 2 minutes while I check this for you?
1:48 AM Arthur : i can wait as long as it needed, just please resolve my problem =)
1:48 AM Sheetal (CSA) : Thanks for waiting, Arthur. cOULD
1:49 AM Sheetal (CSA) : Could*
1:49 AM Sheetal (CSA) : I see that the item hasn't yet been released.
1:50 AM Sheetal (CSA) : Which means that the item isn't assigned to any shipping carrier, Arthur.
1:50 AM Arthur : yes. but when it will be released i don't want ups to send it back to you.
1:51 AM Sheetal (CSA) : Please don't worry, you will receive the item to your door step.
1:51 AM Arthur : so, you guarantee it to me?
1:52 AM Sheetal (CSA) : Of course, Arthur. We will assign only those carriers who deliver the items to your door step for international orders.
1:53 AM Arthur : In that case, thanks a lot. Could you send a transcript of our chat to my e-mail
1:53 AM Sheetal (CSA) : Sure, Arthur.
1:53 AM Arthur : Thanks
1:53 AM Sheetal (CSA) : You’re welcome. Is there anything else I can assist you with today?
1:53 AM Arthur : no, thanks once more)
1:54 AM Sheetal (CSA) : Not a problem, Arthur. We are here to help you. You're welcome. Thank you for contacting Amazon. We hope to see you again. Have a great day.